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Heineken Vietnam

How Heineken built an omnichannel engagement platform

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With offline activation

4

Channels

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Table of contents

Project summary

eKoin, by Heineken Viet Nam, helps build direct, long-term relationships with beer fans. Consumers scan a QR code at offline activations, then experience an omnichannel journey via app, e-wallet, SMS/Zalo, and in-outlet prompts.

Open Loyalty extended its engine to trigger campaigns the moment customers scan the QR code, with an API-first architecture giving a short time-to-market.

Image caption
Key results
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4
Unlock full case study
Get access to the complete program details, implementationinsights, full results breakdown and lessons leamed.
Read full case study
Table of contents

Project summary

eKoin, by Heineken Viet Nam, helps build direct, long-term relationships with beer fans. Consumers scan a QR code at offline activations, then experience an omnichannel journey via app, e-wallet, SMS/Zalo, and in-outlet prompts.

Open Loyalty extended its engine to trigger campaigns the moment customers scan the QR code, with an API-first architecture giving a short time-to-market.

Image caption
Key results
QR scans
4
Unlock full case study
Get access to the complete program details, implementationinsights, full results breakdown and lessons leamed.
Read full case study
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