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Prudential Vietnam

How Prudential Vietnam built an omnichannel VIP rewards program

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Table of contents

Project summary

Prudential Vietnam introduced PRUrewards, an exclusive omnichannel loyalty program for VIP customers, built on the Open Loyalty framework and integrated into the existing PRUonline platform.

The solution

Only individual policyholders with an annual premium starting from 50 million VND qualify. Members earn 1 point per 100,000 VND of premium paid, across three membership tiers, redeemable via merchants like Lazada, CGV, and Grab. Points are valid for two years.

Image caption
Key results
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Get access to the complete program details, implementationinsights, full results breakdown and lessons leamed.
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Table of contents

Project summary

Prudential Vietnam introduced PRUrewards, an exclusive omnichannel loyalty program for VIP customers, built on the Open Loyalty framework and integrated into the existing PRUonline platform.

The solution

Only individual policyholders with an annual premium starting from 50 million VND qualify. Members earn 1 point per 100,000 VND of premium paid, across three membership tiers, redeemable via merchants like Lazada, CGV, and Grab. Points are valid for two years.

Image caption
Key results
Unlock full case study
Get access to the complete program details, implementationinsights, full results breakdown and lessons leamed.
Read full case study
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