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U.S. Soccer

How U.S. Soccer sold out an underperforming stadium using fan loyalty data

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Underperforming stadium

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Table of contents

Project Summary

"We have to talk to fans from California all the way to Maine. And for us, loyalty is the one way that we were able to approach this gap." — Nicole Kusi, Director of Product at U.S. Soccer

Revenue & Predictive Analytics

U.S. Soccer used loyalty engagement data to identify and target the most engaged fans in Nashville for ticket sales, selling out a previously underperforming stadium.

"We used Open Loyalty to figure out who our most engaged fans are...we only targeted those folks for ticket sales and we actually sold out the stadium." — Nicole Kusi

About the U.S. Soccer Insider

The program has free and paid tiers with presale tickets, rewards, and exclusive merchandise as benefits.

Image caption
Key results
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Using Open Loyalty engagement data, U.S. Soccer identified its most engaged fans in Nashville and sold out a previously underperforming stadium.
And for us, loyalty is the one way that we were able to approach this gap.
Nicole Kusi
Product Manager, U.S. Soccer
Unlock full case study
Get access to the complete program details, implementationinsights, full results breakdown and lessons leamed.
Read full case study
Table of contents

Project Summary

"We have to talk to fans from California all the way to Maine. And for us, loyalty is the one way that we were able to approach this gap." — Nicole Kusi, Director of Product at U.S. Soccer

Revenue & Predictive Analytics

U.S. Soccer used loyalty engagement data to identify and target the most engaged fans in Nashville for ticket sales, selling out a previously underperforming stadium.

"We used Open Loyalty to figure out who our most engaged fans are...we only targeted those folks for ticket sales and we actually sold out the stadium." — Nicole Kusi

About the U.S. Soccer Insider

The program has free and paid tiers with presale tickets, rewards, and exclusive merchandise as benefits.

Image caption
Key results
Sold out
Using Open Loyalty engagement data, U.S. Soccer identified its most engaged fans in Nashville and sold out a previously underperforming stadium.
And for us, loyalty is the one way that we were able to approach this gap.
Nicole Kusi
Product Manager, U.S. Soccer
Unlock full case study
Get access to the complete program details, implementationinsights, full results breakdown and lessons leamed.
Read full case study
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