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Loyalty Expert (Gamification) - Part- or Full-time

Work directly with our clients and help them maximize their results using gamification solutions
Photo of staff Adrianna
Adrianna Woźniak
Head of People
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Loyalty Expert (Gamification) - Part- or Full-time
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About Open Loyalty

At Open Loyalty, we help companies engage and retain their customers with our robust toolkit of loyalty and gamification mechanics.

Companies use Open Loyalty to launch innovative loyalty programs at scale and introduce features such as points, tiers, rewards, referrals, coupons, challenges, and more, faster than developing them from scratch.

The solution is used by 50+ companies from retail, insurance, and CPG sectors, coming from 45+ markets and including brands such as limango, Heineken, JTI, ALDO, or the U.S. Soccer Federation. We are 40+ loyalty and technology professionals who are here to disrupt the future of the loyalty industry.

We’re part of the OEX Group, which includes 15 companies, 4000 employees, and generated €199M in revenue in 2024.

The role
Notice

THIS ROLE MAY BE EITHER PART- OR FULL-TIME
IT IS FULLY REMOTE

Salary: 
-
 
PLN net + VAT / month
About the role

As the Loyalty Expert, you will join our Customer Success team and work closely with the Open Loyalty’s clients and our Product team.

Minimum requirements
Your responsibilities will include
  • Working with clients to maximize their business results with Open Loyalty’s loyalty and gamification mechanics, preparing configuration, optimizing configuration, preparing recommendations; working together with client on delivering his goals;
  • Preparing good practice resources for clients;
  • Working with the product team on designing the best gamification and loyalty features inside our loyalty engine;
  • Supporting sales team by joining conversations with potential clients, preparing example Open Loyalty’s configuration;
  • Sharing knowledge in the marketing materials.
It's great if you also have
  • Have experience with designing, implementing and optimizing gamification mechanics like streaks, leveling, leaderboards, badges etc;
  • Have experience with loyalty program implementation;
  • Have great communication skills: you are feeling in your element while collaborating with internal and external stakeholders to product guides and feature requirements;
  • Are a go-getter and you’re driven by results;
  • Are fluent in English - both written and spoken. Fluency in Polish is an advantage.
More about this role

Things we can offer you…

  • We are a successful product company selling our product to 60+ clients like Heineken, ALDO, United States Soccer Federation, and counting;
  • Remote work and flexible working hours;
  • Your choice of hardware (Lenovo or MacBook) as well as all the extras you would need;
  • Learning Budget at your disposal;
  • Awesome benefits like premium-level private healthcare, Multisport, English classes, and more!

Should you have any questions, you may contact us at people@openloyalty.io.

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Thanks! Can't wait to meet you!

How it works

Our recruitment process

Apply

Send your application in.

We will review it within 2 weeks. You will get an email or an SMS if your application is chosen to be considered further.

Have a quick chat with our Head of People, Ada.

It will be a 25-30 minute video call. We will talk about your experience, motivation, and we will answer any questions you might have.

Meet with Hiring Manager and a Potential Colleague.

It will be a 60-minutes video call. We will learn more about you, and you will learn more about us. No live coding for tech candidates!

Feedback

We will come back with our decision within 2 weeks. We will choose a candidate who is not only an excellent technical fit, but importantly - a fit in terms of our company culture.