Pricing - Open Loyalty

FAQ

Frequently Asked Questions

How do you charge?

We are proud to actively participate in the program’s performance, and our pricing reflects this commitment. Our model is built on a combination of Platform Fee and Allowance Fee, determined based on the number of monthly Active Members.

How do you define “Active Member”?

An Active Member is a Registered Member who performs at least one Loyalty Event per calendar month. The final definition is clarified during our agreement and can be subject to change under specific circumstances.

What comes with Open Loyalty?

By choosing Open Loyalty, you receive full API access and Admin UI, no feature limits, and regular new releases with industry-proven features. Our team of Loyalty Experts is there to help with defining program strategy and validating the concept. Our Customer Success team ensures program efficiency and provides ongoing care after project launch.

Do I get support?

Yes, our teams of Loyalty Experts, Customer Success Managers, and Technical Consultants are there to help during both the Implementation and Go-Live phases. The scope of included support varies depending on the chosen package.

What SLA do you provide?

We offer 24/7 issues monitoring, with tickets prioritized based on the severity of the case. P1 response time is under 30 minutes and resolution in under 2 hours. Guaranteed uptime is 99,99%.

I’m concerned about data compliance. Where is the data stored?

In simple words: the choice is yours, as we have easily available storage options compliant with Europe, APAC, and North America. In a regular SaaS installation, data is stored anonymously in safe AWS servers white following GDPR and CCPA compliance. As an ISO/IEC 27001 certified company, we follow redundant safety measures, such as always using at-rest and in-transit encryption, separate Kubernetes namespaces, and separate databases.

Can I choose to run an on-premise version of Open Loyalty?

Although we provide cloud installations of Open Loyalty by default, there are exceptions where a self-hosted (private cloud or on-premise) version can be deployed. Contact our team for more information.

Can we use Open Loyalty for multiple projects/products?

Yes, you can use Open Loyalty for multiple projects. You would have a single installation with multiple tenants for each country/project/client, ensuring data is separate as needed. Additionally, we can optimize the deployment in multiple ways to balance ease of deployment, resource usage and data compliance.

Is Open Loyalty open source?

No, Open Loyalty is Software as a Service (SaaS), as this is the model that serves our clients the best.

See what customers say about working with us

Buyer frequency

"We used Open Loyalty pre-built modules, applied the loyalty mechanics via API to our tech stack and focused fully on the customer experience."

Fritze von Berswordt

Managing Director, EQUIVA

3 months

For global omnichannel

"The Open Loyalty customer loyalty program software allows us a lot of flexibility in building these dynamics and delivering a strong experience for our consumers."

Thomas Archer Bata

ALDO Group

72%

Points redemption rate

"Open Loyalty is an excellent choice because of the wide range of loyalty and gamification mechanics it offers, along with resources that help you understand how to use these features in your loyalty program."

Chadi Al Abbassy

Loyalty & Partnerships Manager at Raqtan Group

60 mln+

Points issued

"We loved what the API had to offer as we knew it was going to be a code integration, as well as some of the out-of-the-box features. We are extremely happy with the usability."