AI-Native Content Specialist/Manager (TBD based on experience)

We are looking for an execution-focused, AI-native Content Specialist to run our content engine. You will drive our content roadmap, turn customer success into compelling social proof, and scale our output using cutting-edge AI workflows.

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Nice-to-Haves

• Background in SaaS, Martech, CRM, Loyalty, or Customer Engagement.
• Video editing or motion design skills.
• Experience running webinars.
• Familiarity with Figma, Canva, or Adobe Creative Suite.

• AI-Native Mindset: Daily, hands-on experience with tools like ChatGPT and Claude (for us, AI is as essential as Word or Excel).
• B2B SaaS Expertise: Proven experience writing B2B SaaS content, customer stories, reports, or gated assets.
• Flawless English: Exceptional written communication skills.
• Project Management: Strong ownership mindset, bias for action, and the ability to manage complex projects independently in Jira.
• Collaborative Mindset: Comfortable working with product, sales, customer success, partners, and clients.
  

1. Content & Customer Marketing

• Calendar & Execution: Own the content roadmap (managed in Jira); plan, write, and distribute high-impact content across our website, LinkedIn, and newsletters.
• Customer Proof: Deliver at least one customer-focused asset per week (case studies, testimonials, joint initiatives) from interview to publication.
• Campaigns & Webinars: Turn product launches and market insights into GTM campaigns; coordinate recurring partner and customer webinars.
  
  

2. AI-Powered Production & Innovation

• Scale with AI: Use AI tools to generate social graphics, short-form videos, animations, and repurposing workflows.
• Optimize: Build scalable production systems and constantly experiment with new AI tools to increase velocity and quality
  
  

3. Reports & Thought Leadership

• End-to-End Projects: Collaborate with internal/external experts to launch research, benchmark studies, and playbooks.
• Repurposing: Spin major reports into derivative social posts, blogs, and email campaigns.
  
  

4. Project Ownership

• Drive projects independently in a fast-paced, global environment - removing blockers and coordinating stakeholders without needing hand-holding.

Things we can offer you…

• We are a successful, fast-growing SaaS company serving global enterprise clients;
• We are fully remote within EEA;
• Your choice of top-tier hardware (MacBook Pro or Lenovo) and any additional gear you require;
• Cost reimbursement for upskilling: executive coaching, conferences, and continuous growth;
• Access to a comprehensive premium business support services package, including premium private healthcare, wellness programs, and more!

Should you have any questions, you may contact us at people@openloyalty.io.

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Thanks! Can't wait to meet you!