We are looking for a Customer Success Manager,, who will join our growing Open Loyalty team to expand to new markets, accelerate our growth and help us revolutionise the loyalty marketing industry. 

What is Open Loyalty?

Open Loyalty is the #1 Headless Loyalty Platform built with a flexible set of building blocks for creating customised loyalty programs. Thanks to the world’s most robust loyalty program API, pre-built loyalty mechanics (eg. points, tiers, rewards, coupons, referrals), and Open Loyalty Language, brands can quickly introduce engaging loyalty programs with a custom user experience at any touchpoint. Unlike legacy loyalty systems, Open Loyalty is highly adaptable, fast to implement and gives the freedom to create and integrate at the API level.

The solution is used by companies from various industries and countries such as ALDO, Warba Bank or MSI.

Salary: 9.000 - 12.000 PLN net + VAT / B2B

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Things you will be doing…

• Working closely with another Customer Success Manager and together you will do wonders!
• Having regular 1on1’s with Clients, maximising the value they get out of the Platform,
• Walking new Clients through the onboarding process, 
• Measuring Clients’ satisfaction and gathering feedback, 
• Working with our Product Team to manage product requests from strategic clients;
• Educate our clients about our product roadmap and undertake product training for users;
• Being a part of a new market segment (headless loyalty) with skyrocketing growth! 
• Working closely with Customer Support team in providing answers to Clients’ questions

You’ll be a perfect match if you are…

• Great at talking to people and are passionate about helping them improve their business; 
• Customer-oriented;
• Experienced in a similar role (Customer Success/Account Management);
• Comfortable doing video calls with multiple stakeholders, ; 
• Familiar with API-first products or willing to catch up quickly,
• Skilled at copywriting;
• Fluent in English and Polish (written and spoken);
• Ready to wear multiple hats in a dynamic SaaS environment;
• Happy to work with many stakeholders across the board (sales, product development, customer support) and use customer insights to improve our platform.
  

Things we can offer you…

• We are a successful product company selling our product to 30+ clients, and counting;
• Among our 44 superstar employees, you will find your Partner in Customer Success, and together you will do wonders!
• Remote-first work and flexible working hours: we care about the outcome more than we care about how many hours you spend in front of your screen;
• We will give you space to implement ideas and strategies that you haven’t had a chance to implement somewhere else;
• Your choice of hardware (Dell or MacBook) as well as all the extras you would need;
• Learning Budget at your disposal;
• Awesome benefits like premium-level private healthcare, Multisport, English classes, and more!

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