Customer Success Manager

• Working closely with other Customer Success Managers in providing setups and workflows to Clients;
• Having regular QBRs with Clients, maximising the value they get out of the Platform,
• Walking new Clients through the onboarding process, and securing their launch,
• Measuring Clients’ satisfaction with NPS and gathering feedback,
• Working with our Product Team to manage product requests from strategic clients,
• Educate our clients about our product roadmap and undertake product training for users;
• Being a part of a new market segment (headless loyalty) with skyrocketing growth!

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• Great at talking to people and are passionate about helping them improve their business;
• Customer-oriented and extraordinarily organised;
• Experienced in a similar role (Customer Success/Account Management); documented experience with portfolios of enterprise-level clients;
• Comfortable doing video calls with multiple stakeholders, and experienced in presenting product demos;
• Familiar with API-first products or willing to catch up quickly,
• Skilled at copywriting;
• Fluent in both English and Polish (written and spoken);
• Ready to wear multiple hats in a dynamic SaaS environment;
• Happy to work with many stakeholders across the board (sales, product development, customer support) and use customer insights to improve our platform.

Things we can offer you…

• We are a successful product company selling our product to 60+ clients like Heineken, ALDO, United States Soccer Federation, and counting;
• Remote work and flexible working hours;
• Your choice of hardware (Lenovo or MacBook) as well as all the extras you would need;
• Learning Budget at your disposal;
• Awesome benefits like premium-level private healthcare, Multisport, English classes, and more!

Should you have any questions, you may contact us at people@openloyalty.io.

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Thanks! Can't wait to meet you!