Solution Architect

At Open Loyalty, we help companies engage and retain their customers with our robust toolkit of loyalty and gamification mechanics.

Companies use Open Loyalty to launch innovative loyalty programs at scale and introduce features such as points, tiers, rewards, referrals, coupons, challenges, and more, faster than building from scratch.

The solution is used by 60+ companies from retail, insurance, and CPG sectors, coming from 43+ markets and including brands such as Limango, Heineken, JTI, ALDO, or the U.S. Soccer Federation. We are 50+ loyalty and technology professionals who are here to disrupt the future of the loyalty industry.

Salary: up to 26,000 PLN / month on B2B

Location: remote (We have an office in Wrocław, Poland, and you are more than welcome to visit)

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You’ll be a perfect match if you bring the following to the table…

• Experience: You must have 7–10+ years in software engineering, with at least 3–5 years in solution/enterprise architecture roles, ideally within an API-first or headless product company offering services surrounding that product;
• Technical Skills: You must have:  
  
  • Strong hands-on experience with PHP/Symfony
  • Strong experience in system and solution architecture, ideally in SaaS, loyalty, or large-scale transactional platforms.
  • Hands-on knowledge of cloud platforms (AWS preferred: EKS, RDS/Aurora, S3, Redis, Kinesis/SQS/Kafka).
  • Proficiency in API-first design, microservices, event-driven architecture, and data pipelines.
  • Understanding of databases at scale (PostgreSQL, partitioning, indexing, caching, sharding).
• Consulting and soft skills:
  
  • Problem-Solving:  You must be a strong analytical thinker who translates complex business problems into clear technical solutions, with solid problem-solving skills and a pragmatic approach to balancing ideal and practical trade-offs.
  • Communication: You must be an excellent communicator, capable of explaining architecture to both technical and non-technical stakeholders.
  • Approach: Pragmatic, delivery‑focused, and comfortable with ambiguity.
• AI: You are proactively exploring and evaluating AI tools and solutions, identifying practical use cases, assessing risks/costs, and integrating them to improve delivery speed, quality, and customer outcomes.
  

It’s a plus if you have loyalty, e‑commerce, or martech domain experience.

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• Architectural design and strategy: You will be responsible for  
  
  • Designing end-to-end architecture (APIs, services, integrations, data flows).
  • Ensuring non-functional requirements (scalability, security, compliance, SLAs).
  • Evaluating and selecting technologies, cloud services, 3rd-party systems.
  • Working with stakeholders (business and technical) to align system design with needs.
  • Client solutions (pre‑ and post‑sales)
    
    • Lead discovery, translate business goals into solution designs, scope/estimate work, and contribute to SOWs.
    • Present architectures to technical and executive stakeholders; handle RFPs and security/architecture questionnaires.
    • Oversee PoCs and pilots; de‑risk solutions before scale‑out.
• Client Solutions: You will work directly with clients to understand their business needs and design custom solutions using our product, ensuring seamless integration and a positive customer experience.
• Code and Implementation: You will contribute to the codebase, conduct code reviews, and oversee the implementation of key features and integrations.‍
• Innovation and R&D: You will stay up-to-date with industry trends and emerging technologies, proposing and implementing new ideas to enhance our product and processes.

Things we can offer you…

• We are a successful product company selling our product to 60+ clients like Heineken, ALDO, United States Soccer Federation, and counting;
• Remote work and flexible working hours;
• Your choice of hardware (Lenovo or MacBook) as well as all the extras you would need;
• Learning Budget at your disposal;
• Awesome benefits like premium-level private healthcare, Multisport, English classes, and more!

Should you have any questions, you may contact us at people@openloyalty.io.

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Thanks! Can't wait to meet you!